Privacy Policy
Welcome to SameWave (“we”, “us”, “our”). We are committed to protecting the privacy of visitors (“you”, “your”) to our website https://samewave.com.au (the “Website”). This Privacy Policy describes how we collect, use, disclose, and manage your personal information.
1. What Information We Collect
We may collect several types of personal information, including:
Directly provided information: When you contact us (e.g., via a contact form), sign up for newsletters, or otherwise communicate, we may collect your name, email address, phone number, and any other information you choose to provide.
Automatically collected information: When you use our Website, we may collect technical data such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on pages. This may be collected via cookies and similar tracking technologies.
Third-party sources: If you interact with us through social media or other platforms, we may collect information from those sources, subject to your privacy settings on those platforms.
2. How We Use Your Information
We use the personal information we collect for purposes including, but not limited to:
Providing, operating, and maintaining the Website.
Responding to your inquiries and communicating with you.
Sending you marketing communications, newsletters, and updates (only if you opt in).
Analyzing Website usage to improve our services, content, and user experience.
Ensuring Website security and preventing fraudulent activity.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about how you use our Website. Cookies help us:
Recognize you when you return to the Website.
Maintain your preferences (e.g., language, region).
Analyze Website performance and usage (e.g., Google Analytics).
You can control or disable cookies via your browser settings. However, if you disable cookies, some parts of the Website may not function properly.
4. Disclosure of Your Information
We may share your personal information with:
Service providers: Third-party vendors who assist us in operating the Website, analyzing data, or providing marketing services.
Legal or regulatory authorities: Where required by law, regulation, or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to a successor entity.
We do not sell your personal information to third parties.
5. International Data Transfers
If any of your personal information is transferred or stored outside Australia (for example, via third-party services), we will take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy and applicable laws.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no security measure is completely infallible, and we cannot guarantee absolute security.
7. Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your location and applicable laws, you may have certain rights with respect to your personal data, including:
The right to access the personal information we hold about you.
The right to correct or update your personal information.
The right to request deletion of your personal information.
The right to object to or restrict certain processing (e.g., marketing).
The right to withdraw your consent (where we rely on consent).
To make a request, please contact us using the details in Section 10 below.
9. Complaints and Contact
If you have any questions about this Privacy Policy or our privacy practices, or you wish to make a complaint, please contact:
SameWave
Email: ged@samewave.com.au
We will respond to your request or complaint in a timely manner.
If you remain unsatisfied after our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
Post the revised policy on this page with the “Last updated” date.
Where appropriate, notify you (e.g., via email if you are subscribed).
Please review this policy periodically to stay informed of how we are protecting your information.